Spot checks on the PJ Quick Response Teams

By Tan Karr Wei
http://thestar.com.my/metro/story.asp?file=/2009/4/4/central/3617155&sec=central

PJ MAYOR Datuk Mohamad Roslan Sakiman conducted a spot check on Wednesday to see for himself how efficient and effective the performance of the Petaling Jaya City Council (MBPJ) Quick Response Teams (QRTs) was.

“We have been getting complaints that the QRTs were not functioning effectively so I decided to take a look,” Roslan said.

Helping hand: Roslan (in light blue shirt) giving a hand to the MBPJ Engineering Deparment Quick
Response Team in laying the tar on the pothole in Jalan 5/46.

Roslan had told last month’s MBPJ full board meeting that the unit had received 2,362 complaints and attended to 1,615 cases while 626 of them were pending.

According to MBPJ complaints officer Zey Iskandar Mohammed Jalil, there are QRTs from various departments, such as the landscape, engineering, electrical and health departments.

During his spot-check rounds, Roslan dropped in at Jalan Selangor where the landscape department was attending to a complaint about a fallen tree near Wisma Perkeso.

“I’m quite satisfied with the performance of the team and it is good to join the team members to give them some motivation while they are working,” he said.

Roslan also dropped in to observe the engineering department QRT members patching up potholes in Jalan 5/46 and, to the amusement of the workers, also sportingly helped to spread tar on the road.

According to engineering department road maintenance officer Suhairi Abdul Karim, they have a team of five people to patch up small potholes and use a roller for the large ones.

“We only do patching up but not resurfacing work,” Suhairi said.

Roslan said there should be enforcement officers to help control the traffic while the engineering team workers were doing the job.

Zey said the public could call the MBPJ hotline at 03-7954 2020 to make complaints.

“We’ll try to act immediately on the complaints.

“Cases that are not attended to must be reported in our weekly meetings.

“Some cases take a longer time because we need to appoint contractors,” said Zey.