Team launched to patch potholes fast

http://thestar.com.my/metro/story.asp?file=/2009/1/24/central/3103959&sec=central

FROM now on, the Petaling Jaya City Council should be able to patch up a pothole within 48 hours from the moment you inform them of the location.

This is the promise of the council with the launch of the Quick Response Team on Thursday at the MBPJ headquarters. The team headed by the Engineering Department director is made up of three groups dedicated to acting on residents’ complaints. “The team is formed to tackle public complaints while cutting bureaucracy. Each of its members is committed to act on the calls in the shortest time, yet not compromising on the quality and productivity,” said mayor Datuk Mohamad Roslan Sakiman at the launch.

The role of the team is to check cleanliness, monitor the condition of public amenities and facilitate enforcement by looking out for those flouting regulations.

The uniformed team members are always equipped with a sky lift, saw, cleaver, hoe, torchlight, work signage and safety jackets to carry out their duties at once.

The complaints they take care of include flash flood, pothole, uprooted tree/ fallen branch and faulty traffic light.

“Each unit will also make their rounds during working hours to look out for these problems and fix them without waiting for anyone to make a complaint,” he added.

“The team is always ready to be called anytime, especially during weekdays,” he said, adding that the complaints would also be assessed so that they could be dealt with based on the urgency.

He highlighted that the council received 6,835 complaints last year and that 5,903 had been remedied while the rest were being seen to.

The public can forward their complaints by calling the MBPJ 24-hour hotline at 03-7954 2020 or send an SMS by typing mbpj complaint type of complaint to 33733. Complainants will receive acknowledgement of receipt and reference number on the same day.